Category Archives: Quality of Service
Two days in Rennes (at Télécom Bretagne)
Some days ago, I was in Rennes for two days, serving on a PhD committee at Télécom Bretagne. As you may know, Télécom Bretagne is the name of the engineering school that was formerly known as the Ecole Nationale Supérieure des … Continue reading
Call centers: wait, wait, and wait again...
We all know the often frustrating experience of interacting with a call center. Waiting for an operator to answer can take an appreciable portion of our time. And, while in most cases the chance to talk to an operator comes … Continue reading
Call for papers - DRCN 2014 (Design of Reliable Communication Networks)
DRCN is a well-established annual forum for scientists, engineers, designers and planners from industry, government and academia who have interests in the reliability and availability of communication networks and services. The conference covers topics
Some photos from DRCN 2013
Last week I attended the 9th International Conference on Design of Reliable Communication Networks (DRCN 2013) in Budapest, Hungary. In addition to presenting my own paper on cloud availability (you can download it here, while you find the presentation here), it … Continue reading
On the availability of cloud-based services. My paper at DRCN 2013.
My paper "The availability of cloud-based services: is it living up to its promise?" has just been presented at the 9th International Conference on Design of Reliable Communication Networks - DRCN 2013 - held in Budapest, Hungary, March 4-7, 2013. You … Continue reading
Cloud availability data
Every prospective cloud storage purchaser would like to know availability data about its cloud in advance, to make the best possible choice. However, very few data are available. Shall we trust what cloud storage providers boast? And believe their promise … Continue reading
The QoS of Service provisioning
Our paper "A Phase Model of the Service Delivery Process for Bundle Services", concerning the quality of service provisioning, has been presented at the 6th European Modeling Symposium EMS 2012. We provide real data (coming from a major telecom wireline … Continue reading
